About This Manual
About this Document
Read this manual and all related documents carefully before performing any operation on the battery. Keep documents stored safely and ensure they are always accessible. Contents may be periodically updated or revised due to product development. The information in this manual is subject to change without notice. The latest version can be obtained by contacting Sunsynk at www.sunsynk.us.
All Rights Reserved
No part of this document may be reproduced in any form or by any means without the formal written permission of Sunsynk.
Intended Audience
This manual is intended for qualified electrical professionals and trained installation personnel only. The SS-16kWh-Y-BATT-IP65-US-00 must only be installed, commissioned, operated, and maintained by personnel who:
- Have formal training in electrical systems and PV installations
- Are familiar with local and national electrical codes and safety standards
- Possess knowledge of electronic, electrical wiring, and mechanical systems
- Are able to read and interpret electrical and mechanical schematics
- Understand the risks associated with low-voltage energy storage equipment
Intended Use
The battery is designed for energy storage applications in residential and commercial solar PV systems, backup power systems, and hybrid systems.
Disclaimer
Sunsynk is not responsible for any damage or consequences resulting from:
- Damage occurring during transportation by the customer.
- Storage conditions that do not meet the requirements outlined in this manual.
- Improper storage, installation, or use of the battery.
- Installation or operation by unqualified personnel.
- Failure to follow the operation instructions and safety precautions in this manual.
- Use in extreme environments not covered in this manual.
- Operation beyond the specified voltage, current, temperature, or other limits.
- Unauthorized modifications to the product, software, or removal of components.
- Damage caused by force majeure events (e.g., earthquake, fire, storm).
- Expired warranty or failure to extend warranty coverage.
- Installation or use in environments not compliant with relevant international standard.
Manufacturer & Global Support Contact Information
| Country | Hours | Phone |
|---|---|---|
| South Africa | Mon - Fri, 9am - 5pm | +27 10 100 3589 |
| United Kingdom | Mon - Fri, 9am - 5pm | +44 151 832 4300 |
| Netherlands | Mon - Fri, 9am - 5pm | +31 40 798 7497 |
| Hong Kong | Mon - Fri, 9am - 5pm | +852 3704 4979 |
| Australia | Mon - Fri, 9am - 5pm | +61 7 3155 5555 |
| Spain | Mon - Fri, 9am - 5pm | +37 822 112 079 |
| USA | Mon - Fri, 9am - 5pm | +1 813 723 2225 |